Frequently Asked Questions

There can be several reasons for inaccurate weight readings on your scale. If the readings are stable and repeatable, your Scale may simply need to be recalibrated. Otherwise, check the following: • Inspect the Home Run Cable — Look for visible damage or loose connections on the cable that could affect the scale’s signal. The most common reason is a damaged or loose cable connecting the scale platform to the Indicator. Inspect both ends of the scale’s cable for visible wear or broken connectors. Replace the cable if needed • Check for Obstructions — Make sure there’s no debris or material buildup under the scale platform. • Verify Leveling — Ensure the scale is placed on a level surface. • Adjust the Leveling Feet — Confirm all four corners of the Scale have equal pressure on the leveling feet. • Check for Interference — Make sure the platform isn’t touching or rubbing against nearby objects. A quick inspection and recalibration usually corrects most accuracy issues. If your Scale still doesn’t display the correct weight, contact Triner Scale Support for assistance.

There can be several causes for this issue: • Check the Power Source — Make sure the outlet your scale is plugged into is working properly. Try another device in the same outlet to confirm power. • Inspect the Power Supply — Look for damage to the scale’s power cable or adapter. If damaged, replace or contact support before using the Scale again. • Press and Hold the Power Button — Some scale indicators require you to press and hold the ON/OFF button for several seconds before turning on. • Keypad Issue — The indicator keypad on the Scale may be worn or need replacement. Our keypad troubleshooting guide can be found HERE (https://b13da3ca-c649-4feb-b1a2-77d09fceb2fa.usrfiles.com/ugd/b13da3_704d7076e64647cb80e7c168c43a3af5.pdf) • Main Board Damage — If the scale’s main circuit board (PCB) is damaged, the indicator may not turn on and will require factory service.

If your scale indicator turns on and then shuts off right away, there are a few possible causes to check: Check the Battery — If your Indicator has an internal battery, it may need to be replaced. A weak or failing battery can cause the scale to power on briefly and then shut off. (Link to bypass battery pic with description here) • Inspect Power and Cables — If your scale doesn’t use a battery, check the home run cable and power cord for damage or loose connections. A faulty or intermittent cable can cause the Indicator to lose power. • Verify Power Source — Ensure the outlet or power strip your Scale is connected to is working properly. If your scale indicator still turns off after checking these items, contact Triner Scale Support for troubleshooting or repair assistance.

If your weight display is unstable or the weight on your Scale keeps jumping around, there are a few common causes: • Check the Home Run Cable — The most common reason is a damaged or loose cable connecting the scale platform to the Indicator. Inspect both ends of the scale’s cable for visible wear or broken connectors. Replace the cable if needed. • Inspect the Power Supply — A weak or failing power adapter can cause erratic readings on the Scale display. Try another power supply if available. • Eliminate External Interference — Make sure the scale platform isn’t vibrating, sitting on an uneven surface, or exposed to drafts or machinery vibration. • Check for Moisture — Water or condensation inside the Indicator or junction box can cause unstable readings. Allow the Scale to dry before use. If your scale display still isn’t stable after checking these steps, contact Triner Scale Support for assistance.

If your scale display shows OVERLOAD or UNDERLOAD, it usually means the Scale is receiving incorrect signals from the load cells or cables. Check the following: • Inspect the Home Run Cable — A damaged, pinched, or loose cable between the scale platform and the Indicator can cause false overload or underload readings. Examine the entire cable for cuts, pinches, crimps or bent spots and replace it if needed. • Check the Load Cells — A faulty load cell can send incorrect weight signals to the Scale Indicator. Make sure all load cell connections are tight and the scale platform is not binding. • Verify Platform Condition — Ensure the scale platform is clear of debris and not physically overloaded beyond its rated capacity. If your scale still shows overload or underload after checking these items, contact Triner Scale Support for assistance.

To check for a bad load cell, you’ll need a volt meter or multimeter to measure resistance (ohm) readings. Follow these steps: • Disconnect Power — Turn off your Scale Indicator and unplug the scale before testing any connections. • Access the Load Cells — Locate the load cells under the scale platform and disconnect their wiring from the junction box or terminal strip. • Take Ohm Readings — Using your volt meter, measure the resistance between each Load Cell’s excitation and signal wires. Compare the readings across all load cells. A significantly different value may indicate a bad cell. Our load cell testing guide can be found HERE (https://b13da3ca-c649-4feb-b1a2-77d09fceb2fa.usrfiles.com/ugd/b13da3_704eaeb40c134be09a42a06245afd38a.pdf) • Inspect for Physical Damage — Look for cuts, pinches, crimped cables, corrosion, or moisture around the Load Cells and wiring. If you’re unsure how to interpret your readings, contact Triner Scale Support for step-by-step guidance or replacement options.

If you need replacement scale parts or accessories, we’re here to help. • Call Our Support Team — Contact Triner Scale at 1-800-238-0152 for Parts, Service, and Technical Support. • Provide Model Information — When calling, have your Scale model number or serial number ready so we can identify the correct replacement parts. • Factory Assistance — Our factory support team can confirm part compatibility and help with ordering or installation.

The best practice is to have a scale technician perform your Scale Calibration using certified test weights. Proper calibration ensures accuracy and compliance with industry standards. • Use Certified Technicians — A qualified scale technician can adjust and verify your scale’s accuracy with certified test weights. • Nationwide Support — We have Scale technicians located across the United States who can assist with your Calibration needs. • Schedule Service — To arrange a scale calibration, call Triner Scale at 1-800-238-0152 for service and support.

You can find most product manuals and scale documentation directly on our website. • Locate Your Product — Go to the Products section of our website and select your specific Scale or model. • Click the “Files” Tab — Many Scale Manuals, setup guides, and technical documents are available for download under the Files section. • Contact Support if Needed — If you don’t find the manual or document you’re looking for, please contact Triner Scale Support for assistance.

You can order a Postal Rate Chip for your scale directly through our website. • Click on the Postal Scales (https://rwendt99.wixsite.com/website/postal-scales)Page then click on Order Form under Rate Chips. • Complete the Order Form — Fill out all the required details . Fax, Email, or Mail the completed order form to Triner Scale and our team will process your postal rate chip order promptly. • For Installation Instructions — Go to the Postal Scales (https://rwendt99.wixsite.com/website/postal-scales)Page and select the Instructions tab. If you have questions or need help selecting the correct rate chip for your scale, contact Triner Scale Support at 1-800-238-0152.

To return a Scale or product for Service or Replacement, please follow these steps: • Request a Return Authorization (RMA) — Call Triner Scale at 1-800-238-0152 to obtain a return authorization number. • Follow Shipping Instructions — Our service team will provide detailed return and shipping instructions to ensure your scale is handled properly. • Include Return Details — When sending your product, include your contact information, model number, and a brief description of the issue. Be sure to write RMA# on the outside of the box. For questions about repairs, replacements, or warranty coverage, contact Triner Scale Support for assistance.

Our Address is: Triner Scale & Manufacturing Co., Inc. 8411 Hacks Cross Road Olive Branch, MS 38654 1. Main Office & Factory — Our Scale manufacturing and support facility are both located at this address. 2. Nationwide Service — While our headquarters are in Mississippi, we work with Scale Technicians across the United States for sales, service, and calibration support. We can recommend a qualified technician in your area if you require on-site local support. 3. Contact Us Anytime — Call 1-800-238-0152 for assistance or directions to our Olive Branch facility.

We make it easy to reach Triner Scale Customer Service and Support for any questions or assistance you may need. We are here to Help. • Visit Our Support Page — Go to the support section on our website to find contact forms, helpful links, and additional resources. • Call Our Team Directly — You can reach us at 1-800-238-0152. Our Customer Service staff and factory support technicians are happy to help with your scale questions. • Email or Request Assistance — If you prefer, you can also send us a message through our Support page for a quick reply. We’re always glad to help with Service, Sales, or Technical Support for your scale or weighing system.

You’ve come to the right place! We specialize in Custom Scale Applications and can help design the perfect solution for your project. • Call to Discuss Your Application — Contact Triner Scale at 1-800-238-0152 to speak directly with our Engineering and Support team. • Share Your Project Details — Tell us about your Scale setup, capacity needs, environment, and any special requirements. • Get Expert Guidance — Our team will review your custom application and provide recommendations or a quote for your project. Whether you need a custom scale, weighing system, or specialized industrial application, we’ll make sure your solution is accurate, reliable, and built to last.

In most instances, yes, a forklift is required. The weighing deck of a typical Triner Scale floor scale ships via common carrier, and is banded onto a shipping pallet designed to be removed from the truck by a forklift.